General Call Queue Settings
Call Recording
Statistics
Message to Agent
Require Agents
Require Music on Hold (MOH)
Logout Agent on Missed Call
Intro Greetings
Monitoring
Listen In (No ability to talk to either agent or caller)
Barge In (full two-way audio with Agent and Caller)
Whisper only (one-way audio with Agent only)
Call Queue Thresholds
Max Expected Wait Time
Max Queue Length
Queue Ring Timeout
Agent Ring Timeout
Call Center Stats-Home Page
Callers Waiting
Average Wait Time
Average Handling Time
Abandon Rate
Calls Answered
Call Volume
Call Center Reports (email optional)
Queue Statistics
Agent Statistics
Agent Availability
DNIS Statistics
Custom Call Center Statuses
Call Center Agent Settings
Agent Status
Wrap Up Time
Max Simultaneous Calls
Queue Priority for Agent
Request Confirmation
Auto-Answer
User features
Bulk User Editing
Answering Rules
Ring Time Out
Do Not Disturb (DND)
Call Screening
Call Forwarding
Always
When Busy
When Unanswered
When Offline
Conferencing (Owned Bridge)
Leader Login
Leader PIN
Participant PIN
Require Leader to start
Begin and End Time
Max # of Participants
Save Participants
Announce Participants
Arrive/Depart Tones
Voicemail features:
Voicemail to Email
Voicemail Distribution List
Voicemail Reminder
Call Waiting
Delayed Simultaneous Ring
Extension Forbid List
Localization
Music on Hold (MOH)
Operator Forward
Presence
Ring All
Simultaneous Ring (Sim Ring)
Time Frames
Gravatar Integration
Single Sign-on (Google and o365)
Monitoring
Customizable Modular Wall Board (ViiBoards)
Call Center Reports (can be received via email)
Queue Statistics
Agent Statistics
Agent Availability
DNIS Statistics
Call Center Stats-Home Page
Callers Waiting
Average Wait Time
Average Handling Time
Abandon Rate
Calls Answered
Call Volume
Domain Graphs & Statistics
Peak Active Calls
By Hour
By Day
By Minute
All Calls
Off-net Only
Call Volume
By Hour
By Day
All Calls
Off-net Only
Total Minutes
By hour
By Day
All Calls
Off-net Only
Users and Applications (per Domain)
# of Users
# of Devices
# of Auto-Attendants
# of Call Queues
# of Conferences
# of Phone Numbers
Usage Stats
Calls
SMS
Current Month
Previous Month
Account Codes
Call History
Recording
Recording Email Notification
Server Management
SIP Trace
Trend Analysis
CDR Export via portal
Device-Related
Zero Touch Provisioning
Auto-Provisioning
Bulk edit via portal
Customization of Phone Directories
Device Overrides (via portal and Admin UI)
Device Passwords (via portal and Admin UI)
Inventory
Inventory import (via portal and Admin UI)
Geography Based Provisioning
Hot-desking
Mass Resync
Message Waiting Indicator (MWI)
N-way Call
Preferred Server Location
Shared Line Appearance (SLA)
Star Codes
User Agent Permit Filter
Video Telephony
vButton Builder – GUI for device button and template deployment
Queue Status Monitored BLF
Day/Night Mode Monitored BLF
Security
Portal Security
Secure Passwords
Forced Password Reset
Password Set/Reset via email
reCAPTCHA
v2
Invisible
Masquerade
User Welcome Emails
Transport Layer Security (TLS)
Dictionary Attack Prevention for Phone Provisioning Files (S.A.F.E)
Dial Permissions
User Limits
Reject Log
Alarms
Authorization Codes
Call LimitsSRTP Audio Encryption
Phone Numbers
Phone Number Inventory
Timed Enable/Disable
Localization
Enable Language on DID
Time of Day Routing
Route Manager
Alternate Numbers
Allowed Numbers
Anonymous Call Rejection
Blocked Numbers
Calling Line ID Blocking
Configurable Call ID
Direct Inward Dialing
Normalization of Numbers
Privacy
SMS
Text/Chat Enhancements
MMS Support
Group Text
Emoji support
File sharing
Auxiliary Features
CNAM
E-911
QOS Monitoring
Voicemail Transcription
Unified Communications
WebRTC
Video Conference
ChatSMS (with PUSH support)
Web Phone
Three-Way Calling
Video Conferencing
Video Meetings
Screenshare
Support for up to 25 participants
File Sharing
More scheduling options with email invites
Active Speaker Detection
Selectable layouts
Video Telephony
vButton Builder – GUI for device button and template deployment
Queue Status Monitored BLF
Day/Night Mode Monitored BLF